Salesforce That Works
Beyond Go-Live
Salesforce makes it easier to sell, serve customers, and make decisions. However, it often turns into a system teams work around. CRM Frontier helps businesses implement, integrate, improve, and support Salesforce in a way that works long after the launch and reflects how the business actually operates.
CRM Frontier: Your Trusted Salesforce Consulting Partner
Salesforce is a powerful platform but getting value from it is only possible when it is built around the business using it.
CRM Frontier helps companies bring sales, service, customer data, and day-to-day operations into one connected environment. As a trusted Salesforce partner, we work with companies that want clearer visibility, better adoption, and a CRM platform that encourages business growth without complicating things for no reason.
Businesses come to us when they recognise one or more of these situations:
Sales teams maintain information outside Salesforce.
Customer information exists in multiple systems.
Reporting requires manual effort every week.
Sales, service, and operations work from different versions of the truth.
Existing customisations have become difficult to manage.
Users avoid the CRM because it slows them down.
The business has outgrown its current processes.
A new Salesforce project needs experienced guidance from the start.
These issues can’t just be labelled as technical as they affect productivity, visibility, customer experience, growth, and decision-making. And that's the reason our focus is centred on addressing your business challenges, not the software itself.
Our Salesforce Services
Whether you are starting fresh or improving an existing environment, CRM Frontier provides the expertise needed to make Salesforce work harder for your business.
Bring Sales, Service, Marketing, and
Commerce onto the Same Page
Many businesses use different systems across departments, making it difficult to maintain a consistent view of customers and activity. Salesforce brings those areas together, helping teams work from the same information and reducing the need to switch between multiple platforms.
Bring Customer Information and Pipeline Activity Together
Sales teams need a clear view of prospects, customers, opportunities, and ongoing activity. Sales Cloud helps manage the sales process from initial enquiry through to closed business.
Manage leads, contacts, accounts, and opportunities
Track pipeline activity and sales forecasts
Record calls, meetings, notes, and customer interactions
Create reports and dashboards for sales performance
Give Service Teams One Place to Manage Customer Requests
Customer service becomes harder when information is spread across emails, spreadsheets, and separate systems. Service Cloud helps teams manage cases and customer enquiries from a central workspace.
Manage customer cases and service requests
Access account information and interaction history
Support customers across multiple communication channels
Monitor case volumes, response times, and service activity
Manage Customer Communications Across Multiple Channels
Marketing teams often need to manage campaigns, audiences, and communications across different platforms. Marketing Cloud helps organise and automate marketing activity from a single environment.
Create and manage email marketing campaigns
Segment audiences using customer and behavioural data
Automate communications based on customer activity
Monitor engagement and campaign performance
Manage Digital Commerce Within the Salesforce Ecosystem
Commerce Cloud helps businesses manage online buying experiences while connecting commerce activity with customer, sales, and service information.
Manage online storefronts and product catalogues
Support customer purchases across digital channels
Connect commerce activity with customer records
Monitor orders, transactions, and customer interactions
Why Choose CRM Frontier
There is no shortage of Salesforce partners. The difference is how they approach the work. Speaking of our approach, we:
Start With the Business
Before discussing products, features, or licences, we focus on understanding how your teams work, where information comes from, and what is slowing people down.
Build For Adoption
The best Salesforce environment is the one people actually use. Every decision we make is guided by usability and practical day-to-day operation.
Challenge Unnecessary Complexity
Many CRM projects become harder to manage because too much is added too quickly. We focus on solutions that remain useful, manageable, and scalable.
Stay Involved
Our relationship does not end at go-live. Many clients continue working with us as their Salesforce environment evolves and new requirements emerge.
How We Deliver Projects
A successful Salesforce project depends on understanding the business before configuring the platform.
Discover
Understand the business, current processes, challenges, and goals.
Design
Create a solution that supports how teams actually work.
Build
Configure Salesforce, integrations, automation, and reporting.
Launch
Test thoroughly and prepare users for adoption.
Improve
Continue refining the platform as business requirements change.
Looking for a Salesforce Partner?
Choosing between different Salesforce partners is about more than technical capability.
There are many Salesforce implementation partners in the UK, but the right partner should understand the challenges behind the project, not just the software being implemented. And that’s us! The CRM Frontier!
We help you move forward with confidence.
